338mw Privacy Policy

338mw ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the 338mw platform, accessible at https://338mw.app (the "Platform"). This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, who we may share it with, the safeguards we apply, and the rights available to you as a data subject.

This Policy applies to all personal data collected through your use of the Platform, including data collected during account registration, during active gameplay or betting activity, through payment transactions, and through your interactions with our customer support team. By accessing or using the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

338mw collects the following categories of personal data in connection with your use of the Platform:

• 👤 Identity Data Your full name, date of birth, mobile phone number, and any government-issued identification documents provided during KYC verification.
• 💳 Financial Data Transaction records including deposit amounts, withdrawal requests, payment method details (e.g. bKash mobile number, Nagad account reference), and account balance history.
• 📱 Technical Data IP address, browser type and version, device type and operating system, session timestamps, referring URLs, and approximate geographic location derived from IP.
• 🎮 Usage Data Games played, bet amounts, wager outcomes, bonus usage, session duration, pages visited on the Platform, and responsible gaming tool usage.
• 📍 Communications Data Records of your interactions with our support team, including chat transcripts, email correspondence, and support ticket history.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where you voluntarily provide such information to our support team in the context of a responsible gaming request (for example, disclosing a medical condition relevant to a self-exclusion request).

338mw processes your personal data only for legitimate and clearly defined purposes. We use the information we collect for the following purposes:

• Account creation and management: to register your account, verify your identity, and manage your profile settings, deposit limits, and responsible gaming preferences.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to deliver the gaming and betting services you request.
• Fraud prevention and security: to detect, prevent, and investigate fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Customer support: to respond to your queries, complaints, and requests submitted through email or our support channels, and to maintain a record of those interactions for quality assurance.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering rules, age verification requirements, and any other legal obligations that apply to the operation of the Platform.
• Platform improvement: to analyse aggregate usage patterns, identify technical issues, and improve the functionality, performance, and content of the Platform for all players.
• Responsible gaming: to monitor gaming activity for signs of problem gambling behaviour and to facilitate access to responsible gaming tools such as deposit limits, session limits, and self-exclusion.

338mw processes your personal data on the following legal grounds, as appropriate to the nature of the processing activity:

• Contractual necessity: processing required to perform the contract we have with you — including account operation, payment processing, and delivery of gaming services.
• Legal obligation: processing necessary to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and requests from competent authorities.
• Legitimate interests: processing for fraud prevention, security monitoring, platform improvement, and responsible gaming analytics — where these interests are not overridden by your data protection rights.
• Consent: where you have given specific, informed consent to a particular processing activity — for example, opting in to marketing communications. You may withdraw consent at any time by contacting our support team.

338mw does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties, strictly to the extent necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposit and withdrawal transactions. These providers receive only the transaction data necessary to execute the payment.
• Game providers: licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to facilitate gameplay sessions. These providers may receive your session identifier and gaming activity data to operate their games within the Platform.
• Identity verification providers: third-party KYC services that assist us in verifying the age and identity of players. These providers process only the identification documents and identity data necessary for verification.
• Law enforcement and regulators: where we are required by law to disclose personal data in response to a lawful request from a government authority, court order, or regulatory body. We will notify you of any such disclosure where we are legally permitted to do so.

338mw uses cookies and similar tracking technologies to operate the Platform effectively and to analyse how players use the site. A cookie is a small text file stored on your device by your browser. The types of cookies we use are:

• Essential cookies: required for the Platform to function correctly, including session authentication, security tokens, and load-balancing. These cookies cannot be disabled without impacting the Platform's core functionality.
• Analytical cookies: used to collect aggregate, anonymised data about how players navigate the Platform — including pages visited, time spent, and features used — so we can identify areas for improvement.
• Preference cookies: used to remember your platform settings such as language preference and display configuration, so you do not need to re-enter them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the Platform. 338mw does not use cookies to serve targeted advertising or to track your activity across third-party websites.

338mw retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable legal or regulatory obligations. The specific retention periods we apply are as follows: account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements; KYC verification documents are retained for a minimum of five years from the date of verification or account closure, whichever is later; support interaction records are retained for two years from the date of the interaction; analytical and usage data is retained in aggregated, anonymised form indefinitely.

When data is no longer required, 338mw uses secure deletion or anonymisation procedures to dispose of it in a manner that prevents reconstruction of the original personal data.

338mw implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit between your device and the Platform's servers, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security assessments of Platform infrastructure, and secure password hashing for stored account credentials.

While we apply industry-standard security practices, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 338mw will notify affected players as soon as reasonably practicable, in accordance with applicable data protection requirements.

As a player on the 338mw Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in any event no later than 30 days from receipt of the request.

1. Right of access: you have the right to request a copy of the personal data 338mw holds about you, together with information about how that data is used and with whom it is shared.
2. Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
3. Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
4. Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing.
5. Right to data portability: you have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format, where technically feasible.
6. Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including processing for direct marketing purposes.

To exercise any of the above rights, please contact our support team directly. We may need to verify your identity before processing your request. We will not charge a fee for handling standard requests unless they are manifestly unfounded or excessive.

The 338mw Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered an account on the Platform, please contact our support team immediately at [email protected].

The Platform may contain links to third-party websites, such as game provider portals or payment processor websites. These links are provided for your convenience only. 338mw has no control over the content or privacy practices of third-party websites and is not responsible for their privacy policies or data handling practices.

We strongly recommend that you review the privacy policy of any third-party website you visit. The presence of a link on the 338mw Platform does not constitute an endorsement of that website or its privacy practices by 338mw.

338mw reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this Policy and, where reasonably practicable, notify registered players via their registered contact details. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of the Platform after the posting of any updated version of this Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, your sole remedy is to close your account and discontinue use of the Platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 338mw handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Email support: [email protected]